Privacy policy
Last updated: 2026/2/1
This Privacy Policy describes how Defineroom collects, uses, and protects your personal information when you visit our website or make a purchase.
Information We Collect
When you visit our site or make a purchase, we may collect:
- Personal identification information: name, email address, phone number, shipping address, billing address
- Payment information: credit card details (processed securely through our payment processor)
- Order information: purchase history, product preferences
- Technical information: IP address, browser type, device information, cookies
How We Collect Information
We collect information that you provide directly when you:
- Create an account
- Place an order
- Contact customer service
- Subscribe to our mailing list
- Browse our website (through cookies and similar technologies)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders
- Provide customer support
- Send promotional emails (if you've opted in)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist with order fulfillment, payment processing, and shipping (such as Shopify, payment processors, and shipping carriers)
- Legal authorities when required by law or to protect our rights
These third parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Object to certain processing of your information
To exercise these rights, please contact us at info@defineroom.com or +1 234-805-0828.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Information: Defineroom 420 Baker St, Elkins, WV 26241, United States Phone: +1 234-805-0828 Email: info@defineroom.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)