Payment Policy
Last updated: 2026/2/1
Accepted Payment Methods We accept the following payment methods:
- Visa
- Mastercard
All payments are processed securely through our payment gateway to protect your financial information.
Payment Authorization When you place an order, your payment method will be authorized for the total amount including product cost and shipping fees. The charge will be processed once your order is confirmed.
Pricing and Taxes All prices displayed on our website are in U.S. Dollars (USD). The prices shown include all applicable taxes. You will not be charged additional taxes at checkout. The final amount you pay includes the product price and applicable shipping fees (if your order is under $130).
Shipping Fees Shipping costs are clearly displayed during checkout:
- Orders of $130 or more qualify for free standard shipping
- Orders under $130 incur a flat shipping fee of $15
Payment Security We utilize industry-standard security measures to protect your payment information. Your credit card details are encrypted and processed through secure payment processors. We do not store complete credit card information on our servers.
Fraud Prevention To protect both our customers and our business, we may conduct verification checks on orders. If we are unable to verify payment information or suspect fraudulent activity, we reserve the right to cancel the order and notify you accordingly.
Failed Payments If a payment fails to process, you will be notified and given the opportunity to provide alternative payment information. Orders will not be processed until successful payment is received.
Contact Information: Defineroom 420 Baker St, Elkins, WV 26241, United States Phone: +1 234-805-0828 Email: info@defineroom.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)